Support

Help with your LagKing gate or the LagKing app (iOS & Android)

Email us: support@lagking.com — include your order number if you have one. A short video of the problem is the fastest way to a fix. We aim to respond within 2 business days.

Email support

Quick fixes

Gate won't turn on: charge it with any USB-C cable for 30+ minutes, then flip the power switch off and back on.
Status light: red = powered, waiting for the app · green = connected · blue = just measured a putt. A blinking red pattern means the gate detected a problem — the app's Device Errors screen (Settings) explains it.
App can't find the gate: make sure Bluetooth is on, the gate's light is red or green, and you're within a few feet. Then close and reopen the app.
Putts not registering: place the gate on a flat, indoor surface away from direct sunlight, and roll the ball through the middle of the opening.
Firmware updates: delivered through the app — if an update is available you'll see a prompt. Keep the gate charged and nearby until it finishes.

Returns & warranty

30-day money-back guarantee and a 12-month hardware warranty — the full policy is at lagking.com/warranty.

Privacy

How we handle your data: lagking.com/privacy. To delete your account and data, email support@lagking.com.